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Aditi Consulting
Location: Washington DC
Job Description: Summary:
Provides Tier 1 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration.Duties:
- Responsible for providing desk side support to end users when a move, add, change is requested.
- Assists in end user hardware and software deployment.
- Updates status of queued service requests with the IT service management system.
- Escalates complex problems to Mid-level Desk side Engineers.
- Troubleshoots basic issues during deployments and attempts to remediate issues before
- Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
- Troubleshoots complex issues.
- Certifications desirable but not required include A+, Net+, Secure+, ITIL V4.
- Must be reliable and have independent transportation.
Experience/Education:
- Must have a minimum of 2 years of experience providing desk side support, performing move, add, change requests.
- Must possess a degree. High School Diploma may be substituted with 2 additional years of related experience.
Top Qualifications, Skills, Experience or Certifications:
- Deployment of customer hardware and software
- Troubleshooting IT issues
- Problem Resolution IT support to end users
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.#AditiConsulting
Company Name: Aditi Consulting
Salary:
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