1 Resource Group
Location: Miami, FL
Job Description: Product Support Specialist – Entry LevelAs a Product Support Technician based in Miami, you will be responsible for providing customers with in-office support, troubleshooting, and solutions for our EV tractor equipment. In this position, you will utilize your expertise in mechanical, electrical, and hydraulic schematics while demonstrating a strong commitment to continuous learning.
- Strong knowledge with reading electrical and mechanical schematics
- Handling emails, including inquiries about part numbers and technical questions.
- Managing parts, ensuring accurate identification, and timely delivery.
- Locating drawings and identifying correct parts for customers.
- Diagnosing and troubleshooting fault codes.
- Reading wiring schematics and contacting engineers for further diagnostics.
- Following up with dealers to ensure timely and accurate resolution of issues.
- Conducting team meetings to discuss ongoing issues, share updates, and strategize solutions.
- Maintain website dedicated to these tasks to ensure efficient and effective product support.
Requirements
- General Diesel Engines Knowledge;
- General Electric Schematics reading and interpretation;
- General Hydraulic Schematics reading and interpretation;
- Microsoft Office Package;
- Ability to multitask and prioritize tasks;
- Ability to work in an international environment;
- Ability to work in a small team;
- Ability to work under minimal supervision;
BenefitsMedical, Dental, Vision, 401k
Company Name: 1 Resource Group
Salary: $49000 – 50000 per year
Apply for the job!
To apply for this job please visit jobviewtrack.com.