Airport Agent – Customer Service HUB Admin

Title of the Job: Airport Agent – Customer Service HUB Admin

Location: Chicago, IL

Job Description: Overview:Who we are:Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay rate: $18.22 / hr Responsibilities:Are you a detail oriented and organized individual that wants to take your career to the next level? Do you desire a career in public service? Do you enjoy working as part of a team and making a difference in your community? If you answered yes to any of these, Envoy Air invites you to join our team!STATEMENT OF ESSENTIAL JOB DUTIES

• Receives, processes and evaluates airport security badge applicant information and reviews identification and immigration status documents; processes airport security badges after ensuring applicant has met all federally-mandated airport badging requirements.
• Performs Criminal History Records Check (CHRC) and Security Threat Assessments (STA) for applicants; verifies current badge holders are authorized through the Rap-Back program.
• Fingerprints applicants using the Automated Fingerprint Identification System (AFIS) for electronic transmission to the approved channeler; reviews results from TSA and FBI.
• Tracks applicants who fail to successfully complete a STA or CHRC, or are disqualified. Reports to Airport Security Coordinator (ASC) and revokes access to badge holders if necessary. Tracks associated costs/charges of applicants.
• Coordinates TSA required security training classes for badge holders.
• Responds to routine requests for information concerning the ID badging process, security requirements, background investigations, and training requirements.
• Audits staff, tenants, companies, to verify active, inactive, and unaccounted for vehicle permits and security badges.
• Files and maintains records according to Airport’s policies and procedure and in compliance with TSA regulations.Assists with audits conducted by TSA and other governmental agencies.
• Must be proficient in Microsoft excel and other Window programs.

STATEMENT OF OTHER JOB DUTIES

• Assists with the coordination of airport special events.
• Assists with the coordination of hiring events.
• Provides Administrative support as needed in other areas.
• Performs other duties as required.

Qualifications:Who are we looking for?Requirements

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
• Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be customer focused, detail oriented, and interested in the airline industry
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Demonstrated ability to communicate verbally and in writing
• Strong organizational, interpersonal, negotiation, and leadership skills preferred
• Above average attendance preferred
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred
• Experience using Word and Excel preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter , on Instagram , and on Facebook at and .

Company Name: Envoy Air

Salary: $18.22 per hour

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